.page-faq {
  --faq-card-bg: rgba(20, 31, 61, .62);
  --faq-card-bg-soft: rgba(11, 15, 26, .42);
  --faq-gold-soft: rgba(201, 162, 39, .10);
  --faq-side-w: 252px;
}

/* 首屏 */
.page-faq .faq-hero {
  display: grid;
  grid-template-columns: 1fr;
  gap: 30px;
  margin-top: 26px;
}

.page-faq .faq-hero__title {
  margin: 10px 0 18px;
  font-size: 32px;
  line-height: 1.22;
  letter-spacing: .01em;
  color: var(--cream);
}

.page-faq .faq-hero__actions {
  margin-top: 26px;
}

.page-faq .faq-hero__panel {
  align-self: stretch;
}

.page-faq .faq-hero__panel-title {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .16em;
  text-transform: uppercase;
  color: var(--gold-light);
}

.page-faq .faq-quick {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 8px;
}

.page-faq .faq-quick__item a {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: 12px 14px;
  border: 1px solid transparent;
  border-radius: var(--radius-md);
  color: inherit;
  text-decoration: none;
  transition: border-color .25s var(--ease), background-color .25s var(--ease), transform .25s var(--ease);
}

.page-faq .faq-quick__item a:hover,
.page-faq .faq-quick__item a:focus-visible {
  border-color: var(--line-gold);
  background: var(--faq-gold-soft);
  transform: translateX(2px);
}

.page-faq .faq-quick__num {
  padding-top: 4px;
  font-size: 12px;
  color: var(--amber);
  letter-spacing: .08em;
}

.page-faq .faq-quick__body {
  display: block;
}

.page-faq .faq-quick__label {
  display: block;
  font-size: 15px;
  font-weight: 600;
  color: var(--cream);
}

.page-faq .faq-quick__meta {
  display: block;
  margin-top: 4px;
  font-size: 13px;
  line-height: 1.55;
  color: var(--mist);
}

/* 分组区顶部视觉 */
.page-faq .faq-topics__media {
  margin: 32px 0 42px;
}

/* 左栏 + 右栏 */
.page-faq .faq-body {
  display: grid;
  grid-template-columns: 1fr;
  gap: 26px;
  align-items: start;
}

.page-faq .faq-side {
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--faq-card-bg-soft);
}

.page-faq .faq-side__title {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: .2em;
  text-transform: uppercase;
  color: var(--mist);
}

.page-faq .faq-side__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  gap: 8px;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}

.page-faq .faq-side__item {
  flex: 0 0 auto;
}

.page-faq .faq-side__link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius-pill);
  color: var(--mist);
  font-size: 14px;
  text-decoration: none;
  white-space: nowrap;
  transition: color .25s var(--ease), border-color .25s var(--ease), background-color .25s var(--ease);
}

.page-faq .faq-side__link:hover,
.page-faq .faq-side__link:focus-visible {
  color: var(--cream);
  border-color: var(--line-gold);
  background: var(--faq-gold-soft);
}

.page-faq .faq-side__dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--gold-dark);
  transition: background-color .25s var(--ease), box-shadow .25s var(--ease);
}

.page-faq .faq-side__link:hover .faq-side__dot,
.page-faq .faq-side__link:focus-visible .faq-side__dot {
  background: var(--gold-light);
  box-shadow: 0 0 0 4px rgba(201, 162, 39, .18);
}

.page-faq .faq-main {
  display: grid;
  gap: 38px;
  min-width: 0;
}

/* 分组标题 */
.page-faq .faq-group__head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding-bottom: 12px;
  margin-bottom: 14px;
  border-bottom: 1px solid var(--line-gold);
}

.page-faq .faq-group__marker {
  flex: 0 0 auto;
  width: 10px;
  height: 10px;
  border-radius: 3px;
  background: linear-gradient(135deg, var(--gold-light), var(--gold-dark));
  transform: rotate(12deg);
}

.page-faq .faq-group__title {
  margin: 0;
  font-family: var(--font-serif);
  font-size: 21px;
  letter-spacing: .01em;
  color: var(--cream);
}

.page-faq .faq-group__count {
  margin-left: auto;
  font-size: 12px;
  color: var(--mist);
}

/* 问答手风琴 */
.page-faq .faq-group__list {
  display: grid;
  gap: 10px;
}

.page-faq .qa {
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  background: var(--faq-card-bg);
  transition: border-color .28s var(--ease), background-color .28s var(--ease);
}

.page-faq .qa:hover {
  border-color: rgba(201, 162, 39, .28);
}

.page-faq .qa[open] {
  border-color: var(--line-gold);
  background: rgba(34, 48, 92, .5);
}

.page-faq .qa__q {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 15px 18px;
  cursor: pointer;
  list-style: none;
  font-size: 16px;
  font-weight: 600;
  line-height: 1.55;
  color: var(--cream);
}

.page-faq .qa__q::-webkit-details-marker {
  display: none;
}

.page-faq .qa__q:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 2px;
  border-radius: var(--radius-md);
}

.page-faq .qa__icon {
  position: relative;
  flex: 0 0 auto;
  width: 16px;
  height: 16px;
}

.page-faq .qa__icon::before,
.page-faq .qa__icon::after {
  content: "";
  position: absolute;
  left: 50%;
  top: 50%;
  background: var(--gold);
  transform: translate(-50%, -50%);
  transition: transform .28s var(--ease), background-color .28s var(--ease);
}

.page-faq .qa__icon::before {
  width: 14px;
  height: 2px;
}

.page-faq .qa__icon::after {
  width: 2px;
  height: 14px;
}

.page-faq .qa[open] .qa__icon::before,
.page-faq .qa[open] .qa__icon::after {
  background: var(--gold-light);
}

.page-faq .qa[open] .qa__icon::after {
  transform: translate(-50%, -50%) rotate(90deg);
}

.page-faq .qa__a {
  padding: 0 18px 18px;
  font-size: 15px;
  line-height: 1.75;
  color: var(--mist);
  animation: faq-fade .3s var(--ease);
}

.page-faq .qa__a p {
  margin: 0;
}

@keyframes faq-fade {
  from {
    opacity: 0;
    transform: translateY(-4px);
  }
  to {
    opacity: 1;
    transform: none;
  }
}

/* 反馈流程 */
.page-faq .faq-flow__media {
  margin: 30px 0 30px;
}

.page-faq .faq-flow__steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 16px;
}

.page-faq .flow-step {
  position: relative;
  overflow: hidden;
  padding: 22px 20px;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: linear-gradient(160deg, rgba(34, 48, 92, .58), rgba(11, 15, 26, .42));
}

.page-faq .flow-step::after {
  content: "";
  position: absolute;
  right: -40px;
  bottom: -60px;
  width: 160px;
  height: 160px;
  background: radial-gradient(circle, rgba(201, 162, 39, .16), transparent 68%);
  pointer-events: none;
}

.page-faq .flow-step__num {
  display: block;
  font-size: 13px;
  letter-spacing: .12em;
  color: var(--gold-light);
}

.page-faq .flow-step__title {
  margin: 10px 0 8px;
  font-size: 18px;
  color: var(--cream);
}

.page-faq .flow-step__text {
  margin: 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--mist);
}

/* 会员中心指引 */
.page-faq .faq-member {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
}

.page-faq .member-card {
  padding: 22px 20px;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--faq-card-bg);
  transition: border-color .28s var(--ease), transform .28s var(--ease);
}

.page-faq .member-card:hover {
  border-color: var(--line-gold);
  transform: translateY(-2px);
}

.page-faq .member-card__kicker {
  margin: 0 0 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .14em;
  color: var(--amber);
}

.page-faq .member-card__title {
  margin: 0 0 10px;
  font-size: 17px;
  color: var(--cream);
}

.page-faq .member-card__text {
  margin: 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--mist);
}

/* 导出记录 ； 联系入口 */
.page-faq .faq-pair {
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
}

.page-faq .faq-pair__sep {
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-serif);
  font-size: 30px;
  line-height: 1;
  color: var(--gold);
}

.page-faq .pair-card {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 26px 22px;
}

.page-faq .pair-card__label {
  margin: 0;
  font-size: 12px;
  letter-spacing: .16em;
}

.page-faq .pair-card__title {
  margin: 0;
  font-family: var(--font-serif);
  font-size: 20px;
  line-height: 1.35;
  color: var(--cream);
}

.page-faq .pair-card__text {
  margin: 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--mist);
  word-break: break-word;
}

.page-faq .pair-card__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: auto;
  padding-top: 8px;
}

/* 处理时长 */
.page-faq .faq-sla {
  display: grid;
  gap: 20px;
  margin-top: 30px;
}

.page-faq .sla-row {
  display: grid;
  grid-template-columns: 1fr;
  gap: 9px;
}

.page-faq .sla-row__label {
  margin: 0;
  font-size: 15px;
  color: var(--cream);
}

.page-faq .sla-row__value {
  margin: 0;
  font-size: 13px;
  color: var(--gold-light);
}

.page-faq .sla-track {
  position: relative;
  height: 6px;
  border-radius: var(--radius-pill);
  background: rgba(154, 163, 189, .16);
  overflow: hidden;
}

.page-faq .sla-bar {
  display: block;
  height: 100%;
  border-radius: var(--radius-pill);
  background: linear-gradient(90deg, var(--gold-dark), var(--gold) 62%, var(--gold-light));
}

.page-faq .sla-bar--1 {
  width: 18%;
}

.page-faq .sla-bar--2 {
  width: 44%;
}

.page-faq .sla-bar--3 {
  width: 60%;
}

.page-faq .sla-bar--4 {
  width: 86%;
}

/* 收尾直达 */
.page-faq .faq-outro {
  margin-top: 36px;
  padding: 24px 22px;
  border: 1px solid var(--line);
  border-left: 3px solid var(--gold);
  border-radius: var(--radius-md);
  background: var(--faq-card-bg-soft);
}

.page-faq .faq-outro__title {
  margin: 0 0 14px;
  font-family: var(--font-serif);
  font-size: 19px;
  color: var(--cream);
}

.page-faq .faq-outro__links {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .faq-outro__links a {
  display: block;
  padding: 10px 12px;
  border-radius: var(--radius-md);
  color: var(--cyan);
  font-size: 15px;
  line-height: 1.6;
  text-decoration: none;
  transition: background-color .25s var(--ease), color .25s var(--ease);
}

.page-faq .faq-outro__links a:hover,
.page-faq .faq-outro__links a:focus-visible {
  background: var(--faq-gold-soft);
  color: var(--gold-light);
}

/* 中屏 */
@media (min-width: 760px) {
  .page-faq .faq-hero__title {
    font-size: 40px;
  }

  .page-faq .faq-member {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-pair {
    grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr);
    align-items: stretch;
  }

  .page-faq .faq-flow__steps {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 20px;
  }
}

/* 宽屏 */
@media (min-width: 900px) {
  .page-faq .faq-hero {
    grid-template-columns: minmax(0, 1fr) minmax(320px, .56fr);
    gap: 48px;
    align-items: end;
  }

  .page-faq .faq-hero__title {
    font-size: 46px;
    max-width: 15em;
  }

  .page-faq .faq-body {
    grid-template-columns: var(--faq-side-w) minmax(0, 1fr);
    gap: 44px;
  }

  .page-faq .faq-side {
    position: sticky;
    top: calc(var(--head-space) + 8px);
    padding: 22px 18px;
  }

  .page-faq .faq-side__list {
    flex-direction: column;
    gap: 4px;
    overflow: visible;
  }

  .page-faq .faq-side__item {
    flex: 0 0 auto;
  }

  .page-faq .faq-side__link {
    width: 100%;
    border-color: transparent;
    border-radius: var(--radius-md);
    padding: 11px 12px;
  }

  .page-faq .sla-row {
    grid-template-columns: minmax(0, 1fr) 190px 150px;
    align-items: center;
    gap: 20px;
  }

  .page-faq .sla-row__value {
    text-align: right;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .qa__a {
    animation: none;
  }

  .page-faq .faq-quick__item a:hover,
  .page-faq .member-card:hover {
    transform: none;
  }
}